Troubleshooting and contact information
Product queries
For product or event specific queries, please contact the selling department directly.
Seller contact details can usually be found in the product description or corresponding product page footer.
Logging into eStore
You can choose to create an eStore customer account, or to checkout as a guest.
If you are a student or a member of staff at Imperial, there is no link between your University log in and the eStore.
If you have created an eStore customer account and you have forgotten your password, click the Forgotten password button on the customer login page.
Payment methods
Payments are in Pound Sterling (GBP).
We accept all major credit and debit cards, but not AMEX.
Problems paying by credit or debit card
The most likely cause of payment failure is a mismatch between the billing address given, and the address your card provider has on record.
You may be asked for additional information by your card provider, this gives you an added layer of security when paying for goods or services online. If your payment is being rejected, please contact your card provider for further information.
If there are no identified issues with your card provider and you still cannot pay, please contact Flywire Payer Support via Live Chat, Email, or Telephone on +44 (0)20 39 624 308.
If your issue remains unresolved, please contact [email protected] with a description of the problem.
Order confirmation email
If your transaction is successful, you will see your unique Order Confirmation number on screen once you have completed checkout.
You will also receive an order confirmation email to the email you gave during checkout.
General contact information
The eStore is managed by the Finance Division at Imperial.
For general questions relating to the eStore, contact us via email [email protected].